Terms & Conditions
Last updated: 8 October 2026
Welcome to the Wigley DIY website. These Terms & Conditions apply to your use of our website and to any orders you place with us.
Please read these Terms & Conditions carefully before placing an order. By using our website or placing an order, you agree to be bound by these Terms & Conditions.
Nothing in these Terms & Conditions affects your statutory rights as a consumer.
1. About Us
This website is operated by Wigley DIY Ltd.
Registered office:
Barracks Road
Sandy Lane Industrial Estate
Stourport-on-Severn
Worcestershire
DY13 9QB
Company registration number: 02106169 (registered in England and Wales)
VAT registration number: GB 275 5865 14
Telephone: 01299 822250
Email: sales@wigleydiy.co.uk
In these Terms & Conditions, "Wigley DIY", "we", "us" and "our" refer to Wigley DIY Ltd. "You" and "your" refer to the person using our website or placing an order with us.
2. Using Our Website
You may use our website for lawful purposes only.
You must not use the website in any way that is unlawful, fraudulent or intended to cause damage to the website or to other users.
We reserve the right to restrict or suspend access to our website where reasonably necessary, including for maintenance, security or other operational reasons.
3. Product Information
We take reasonable care to ensure that product descriptions, photographs, specifications and other information displayed on our website are accurate.
However, product packaging, colours, dimensions, specifications and appearance may vary slightly from photographs or descriptions on screen. This can occur because of changes made by manufacturers or differences between individual screens and devices.
Where a product has a manufacturer's specification, the manufacturer's current specification may take precedence over older photographs or descriptions.
If you have specific requirements regarding a product, please contact us before placing your order.
4. Prices
All prices shown on our website are in pounds sterling (£) and include VAT where applicable.
Delivery charges are shown separately during the checkout process.
Prices may change from time to time. However, changes will not affect an order which we have already accepted, except where there has been an obvious pricing or typographical error.
Prices displayed online may differ from prices in our physical store. Our online and in-store pricing are operated separately.
5. Pricing and Product Errors
We make every reasonable effort to ensure that prices and product information displayed on our website are correct.
If we discover an obvious error in the price of a product you have ordered, we will contact you as soon as reasonably possible.
We may cancel an order affected by an obvious pricing error. If payment has already been taken, we will provide a full refund.
6. Product Availability
All products are subject to availability.
We make reasonable efforts to keep our stock information accurate. However, because our online stock is shared with our physical store and suppliers, occasionally an item may become unavailable after an order has been placed.
If an item you have ordered is unavailable, we will contact you as soon as reasonably possible and may offer you the option of:
- waiting for the item to become available;
- receiving the available items separately; or
- cancelling the affected item or order for a refund.
If we cannot fulfil an order, we will refund any payment made for the affected goods.
7. Placing an Order
When you place an order through our website, you are making an offer to purchase the products in your basket.
After placing an order, you will receive an email acknowledging that we have received your order. This does not necessarily mean that your order has been accepted.
A contract for the sale of goods will be formed when we confirm acceptance of your order or dispatch the goods to you, whichever occurs first.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
- an item is unavailable;
- there has been an obvious pricing or product information error;
- we are unable to deliver to the requested address; or
- we reasonably suspect fraudulent or unauthorised activity.
If we cancel an order after payment has been taken, we will provide a refund for the cancelled goods.
8. Payment
We accept the payment methods made available during checkout.
Payment must be authorised before an order can be processed.
You must ensure that the billing and contact information you provide is accurate and complete.
9. Age-Restricted Products
Some products we sell are age-restricted and can only be sold to customers who meet the legal minimum age. Where a product is age-restricted, this is shown on its product page.
If your order includes an age-restricted product, we will contact you before dispatch to verify your age. We cannot dispatch the order until your age has been verified, so this may slow down your order.
10. Cancelling an Order Before Dispatch
You may contact us to cancel or amend an order before it has been dispatched.
We will make reasonable efforts to accommodate your request. However, once an order has been processed or dispatched, it may no longer be possible to cancel it before delivery.
Products which have been specifically cut, mixed, prepared or otherwise altered at your request may not be cancellable where permitted by law.
If your order cannot be cancelled before dispatch, you may still have cancellation rights after delivery as explained below.
11. Your Statutory Right to Cancel an Online Order
If you are a consumer purchasing goods online, you generally have the legal right to cancel your order without giving a reason.
The cancellation period normally ends 14 days after the day on which you, or someone you nominate, receives the goods. Where an order consists of multiple goods delivered separately, the period normally runs from receipt of the last item.
To exercise this right, you must clearly notify us of your decision to cancel within the applicable cancellation period. You can contact us by email at sales@wigleydiy.co.uk or in writing to the address in section 1.
You do not have to use a particular form of wording, although you should provide your order number and details of the goods concerned.
After notifying us that you wish to cancel, you must return the goods to us without undue delay and normally within 14 days of notifying us.
You are responsible for the direct cost of returning unwanted goods unless we have agreed otherwise.
We will refund you within 14 days of receiving the goods back, or within 14 days of you providing evidence that you have sent them back, if that is earlier.
12. Condition of Returned Goods
When exercising your statutory cancellation right, you may handle the goods only to the extent necessary to establish their nature, characteristics and functioning.
If the goods have been handled beyond what would reasonably be permitted in a shop and their value has consequently been reduced, we may make a deduction from your refund to reflect that reduction in value, where permitted by law.
Please return goods securely packaged and, where reasonably possible, in their original packaging.
13. Exceptions to the Cancellation Right
The statutory cancellation right does not apply in certain circumstances, including where goods have been made to your specifications or clearly personalised.
It may also not apply where goods have been cut, mixed or otherwise prepared specifically at your request, where the law permits such an exclusion.
If an item is excluded from the statutory cancellation right, this will normally be made clear before you place your order.
These exclusions do not remove your statutory rights where goods are faulty, damaged, misdescribed or otherwise fail to conform to the contract.
14. Our 30-Day Returns Policy
In addition to your statutory rights, we are happy to accept eligible unwanted goods for return within 30 days of delivery, subject to the following conditions:
- you contact us within 30 days of receiving the goods;
- the goods are unused and in a resaleable condition;
- the goods are returned securely packaged;
- original packaging and labels are included where reasonably possible; and
- the goods are not excluded from our returns policy.
You are responsible for the cost of returning unwanted goods under this extended returns policy.
This 30-day policy is an additional benefit and does not reduce or replace your statutory rights.
15. Faulty, Damaged or Incorrect Goods
If goods are faulty, damaged on arrival, not as described, or you have received the wrong item, please contact us as soon as possible.
We will work with you to resolve the problem in accordance with your statutory rights.
Depending on the circumstances, this may include repair, replacement, price reduction or refund.
Where goods are confirmed to be faulty, damaged, incorrect or otherwise not in conformity with the contract, we will arrange or reimburse reasonable return costs where appropriate.
Please do not return faulty or damaged goods without contacting us first, as we may need to provide specific return instructions.
16. Refunds
Where you are entitled to a refund, we will normally refund the payment using the same payment method used for the original transaction unless you expressly agree otherwise.
For statutory cancellations, refunds will be made in accordance with applicable law.
Where the statutory cancellation right applies, we will normally refund the standard delivery charge paid for the original order. We are not required to refund any additional amount paid for a more expensive delivery option where a standard delivery option was available.
Where goods are returned because you have changed your mind, you will normally be responsible for the cost of returning the goods to us.
We may make a deduction from a refund where goods have been handled beyond what is reasonably necessary to establish their nature, characteristics and functioning and their value has consequently been reduced.
17. Delivery
Our current delivery charges, delivery areas and estimated delivery times are set out on our Delivery & Returns page.
Delivery dates and times are estimates unless we have expressly agreed a specific delivery date with you.
For further information, please refer to our Delivery & Returns policy.
18. Delivery Delays
We will make reasonable efforts to dispatch orders within the times stated on our website.
However, delivery may occasionally be delayed due to circumstances outside our reasonable control, including courier delays, severe weather, transport disruption, industrial action or other unforeseen events.
Where there is a significant delay, we will contact you where reasonably possible.
Nothing in these Terms & Conditions limits your statutory rights if goods are not delivered within the legally required timeframe or an agreed delivery period.
19. Collect in Store
Where Collect in store is available, we will notify you when your order is ready for collection.
Please do not attend to collect your order until we have confirmed that it is ready.
You should bring any identification or order information reasonably required to verify the collection.
20. Safe Place Deliveries
Where you specifically request that a parcel be left in a safe place, you acknowledge that this may affect our ability to accept responsibility for loss or damage occurring after the parcel has been left at the requested location, to the extent permitted by law.
This does not affect your statutory rights where we remain legally responsible for the goods.
21. Our Liability
Nothing in these Terms & Conditions excludes or limits our liability where doing so would be unlawful.
In particular, nothing in these Terms & Conditions affects your statutory consumer rights or excludes liability for matters which cannot legally be excluded or limited.
Subject to the above, we will not be responsible for losses which are not reasonably foreseeable or which arise indirectly from your use of our website or products.
22. Website Content
We make reasonable efforts to keep the information on our website accurate and up to date.
However, website content may occasionally contain errors or become out of date. We reserve the right to correct errors and update information without notice.
We do not guarantee that the website will always be available, uninterrupted or free from errors.
23. Intellectual Property
All content on this website, including text, photographs, graphics, logos, layout and other material, is owned by or licensed to Wigley DIY Ltd unless otherwise stated.
You may not reproduce, copy, distribute or commercially exploit our website content without our prior written permission, except where permitted by law.
24. Links to Other Websites
Our website may contain links to third-party websites.
These links are provided for convenience only. We are not responsible for the content, availability or privacy practices of third-party websites.
25. Complaints
We take customer complaints seriously and will make reasonable efforts to resolve any problem fairly and promptly.
If you have a complaint, please contact us:
Email: sales@wigleydiy.co.uk
Telephone: 01299 822250
Alternatively, you can write to:
Wigley DIY Ltd
Barracks Road
Sandy Lane Industrial Estate
Stourport-on-Severn
Worcestershire
DY13 9QB
We aim to acknowledge complaints within 3 working days.
26. Privacy
Our collection and use of personal information is explained in our Privacy & Cookie Policy.
27. Governing Law
These Terms & Conditions are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.
If you are a consumer, you will also benefit from any mandatory consumer protection rights available to you under the laws applicable to your place of residence.
28. Changes to These Terms
We may update these Terms & Conditions from time to time.
The version applicable to your order will be the version in force at the time you place your order, unless a change is required by law.
Wigley DIY Ltd
Barracks Road
Sandy Lane Industrial Estate
Stourport-on-Severn
Worcestershire DY13 9QB
Company Registration No. 02106169 (registered in England and Wales)
VAT No. GB 275 5865 14
Telephone: 01299 822250
Email: sales@wigleydiy.co.uk