express Mon to Fri, order before 14:00
Shop By Brand Account
Basket

Delivery & Returns

The information below explains our delivery services, charges and returns process. Nothing in this policy affects your statutory rights as a consumer.

Delivery

UK Mainland Standard Delivery - Next Day (Monday - Saturday*)

Our standard delivery service is available Monday to Saturday in most UK mainland areas.

Orders placed BEFORE 2PM on Monday to Friday are dispatched that day for delivery the following day.  

Our delivery charge is based on the value of your basket:

£0.00 – £19.99             £4.95             
£20.00 – £39.99          £5.95
£40.00 – £59.99          £6.95
£60.00 and over          FREE

*Saturday delivery is available in many areas, although it is not available to all locations.

If you require delivery on a particular weekday, please leave a note in the comments box during checkout. We will do our best to accommodate your request.

PLEASE NOTE this is our STANDARD DELIVERY. Unlike many online stores we do not charge extra for the next day or Saturday service. We feel this offers excellent value for money. In the rare circumstance that the delivery is not attempted on time for any reason beyond our control (e.g. the courier missorts the parcel) we DO NOT offer a refund on this charge, it is not guaranteed.

Scottish Mainland – Remote Areas

Some Scottish mainland postcodes are classified by our delivery partners as remote areas and incur an additional £10.00 surcharge.

The following areas currently fall within our remote Scottish mainland delivery service:

Next-day service:

AB10–AB16, AB21–AB25

2–5 working day service:

AB30–AB36, AB39, AB41–AB42, AB51–AB54, DD8–DD11, FK7–FK21, IV1–IV20, IV23–IV25, IV30–IV32, IV36, IV63, KY66, PA21–PA38, PA80, PH3–PH13, PH15–PH26, PH30–PH41, PH49–PH50.

Areas We Do Not Currently Deliver To

Unfortunately, we are currently unable to deliver to:

  • Northern Ireland
  • Channel Islands and other offshore islands
  • Isle of Wight
  • Isle of Man

We also do not currently deliver to the following postcode areas:

HS, IV41–IV51, IV55–IV56, KA27–KA28, KW15–KW17, PA20, PA41–PA78, PH42–PH44, ZE, PO30–PO41 and IM.

We regularly review our delivery services and hope to extend delivery to additional areas in the future.

Large, Bulky or Heavy Items

Some large, bulky or heavy products may incur an additional delivery charge.

Where an additional charge applies, this will normally be stated in the product description or communicated to you before your order is processed.

Dispatch Times

Orders received before 2pm on Monday to Friday are dispatched the same day.

Orders received after 2pm on Friday, and over the weekend, will be dispatched on the following Monday.

Bank Holidays - Orders are not dispatched or delivered on UK public bank holidays. They will be dispatched or delivered on the next 'working' day. This can really slow down parcels especially around Christmas and Easter. If your parcel is urgent and you are not sure when it will be delivered please contact us.

Age-Restricted Products - If your order includes an age-restricted product, we will contact you before dispatch to verify your age. We cannot dispatch the order until your age has been verified, so this may slow down your order

Delivery Damage

Please inspect your parcel and its packaging when it arrives.

If the packaging appears damaged, please make a note of the damage when accepting the delivery where possible and contact us as soon as reasonably possible.

If goods themselves have been damaged during delivery, please contact us promptly so that we can investigate and arrange an appropriate resolution.

Please retain the packaging until the matter has been resolved, as the courier may require photographs or inspection of the packaging.

Missing Deliveries

If your order does not arrive within the expected delivery period, please contact us as soon as possible.

We will investigate the delivery with the courier and keep you informed of the outcome.

Safe Place Deliveries

You may request that your parcel be left in a safe place by adding instructions to the comments box at checkout.

We will pass your request to the courier, who will decide whether the location is suitable.

If you ask for a parcel to be left in a safe place, responsibility for loss or damage occurring after the parcel has been left there may be affected, to the extent permitted by law.

Local Delivery for In-Store Purchases

Free local delivery within 10 miles of our store is available on in-store purchases over £50. This service is not available on online orders.

Collect Instore

The option to collect instore is available free of charge.

We will contact you when your order is ready.

Please do not come to collect your order until we have confirmed that it is ready.

If you are unsure whether your order is available for collection, please contact us before travelling to the store.

Out of Stock Items

We make every effort to keep our online stock information accurate.

However, because stock is shared with our physical store and suppliers, occasionally an item may become unavailable after an order has been placed.

If this happens, we will contact you as soon as possible.

Depending on the circumstances, we may:

  • wait for the item to come back into stock;
  • send the available items separately;
  • offer an alternative product; or
  • cancel and refund the affected item or order.

If you agree to wait for an item to come back into stock, we will provide an updated estimated dispatch date. Delivery charges will not be refunded. 

Returns

We understand that sometimes you may need to return an item.

If you wish to return an item, please contact us before sending it back.

How to Arrange a Return

To arrange a return, please contact:

Email: sales@wigleydiy.co.uk
Telephone: 01299 822250

Please include your order number, the product(s) you wish to return and the reason for the return.

Alternatively, you can write to:

Wigley DIY Ltd
Barracks Road
Sandy Lane Industrial Estate
Stourport-on-Severn
Worcestershire
DY13 9QB

Please contact us before returning any item, as we may need to provide specific return instructions.

Unwanted Goods – Statutory Cancellation Rights

If you are a consumer purchasing goods online, you generally have a statutory right to cancel your order within 14 days of receiving the goods, without giving a reason.

If you wish to exercise this right, please contact us within the applicable cancellation period.

After notifying us, the goods should be returned without undue delay and normally within 14 days.

Unless the goods are faulty, damaged, incorrect or otherwise not in conformity with the contract, you are responsible for the direct cost of returning unwanted goods.

Goods should be returned securely packaged and in a condition that allows us to assess them.

You may handle the goods only to the extent necessary to establish their nature, characteristics and functioning. If the goods have been handled beyond this and their value has been reduced, we may make an appropriate deduction from your refund where permitted by law.

Our Extended 30-Day Returns Policy

In addition to your statutory cancellation rights, we offer an extended 30-day returns period for eligible unwanted goods.

To use this extended returns service:

  • you must contact us within 30 days of receiving the goods;
  • the goods must be unused and in a resaleable condition;
  • goods should be returned in their original packaging where reasonably possible;
  • labels and accessories should be included where applicable; and
  • you are responsible for the cost of returning unwanted goods.

Refunds under our extended 30-day policy cover the price of the goods; the original delivery charge is not refunded.

This extended 30-day policy does not affect your statutory rights.

Goods Made to Order, Cut or Mixed

Certain products cannot be returned simply because they are unwanted where they have been:

  • cut to your requested size;
  • mixed or tinted to your specification;
  • made specifically to your requirements;
  • personalised; or
  • otherwise altered specifically at your request.

Where a product is not eligible for cancellation or return for these reasons, this will be made clear where appropriate.

These exclusions do not affect your statutory rights where the goods are faulty, damaged, misdescribed or otherwise fail to conform to the contract.

Clearance and Special Offer Items

Items purchased from our clearance or special-offer ranges may be subject to specific return conditions.

However, purchasing an item at a reduced price does not remove your statutory consumer rights.

If a clearance or special-offer item is faulty, damaged, misdescribed or otherwise does not conform to the contract, please contact us and we will deal with the matter in accordance with your statutory rights.

Faulty, Damaged or Incorrect Goods

If an item is faulty, damaged, incorrect or not as described, please contact us as soon as possible.

Please provide:

  • your order number;
  • details of the problem;
  • photographs where appropriate; and
  • photographs of the packaging if the item was damaged in transit.

We will assess the issue and advise you of the appropriate next step.

Depending on the circumstances and your statutory rights, we may arrange a repair, replacement, price reduction or refund.

Where you are entitled to return faulty, damaged or incorrect goods, we will arrange or reimburse reasonable return costs as appropriate.

Please contact us before returning such goods so that we can provide the correct return instructions.

Refunds

Where a refund is due, we will normally refund the payment using the same payment method used for the original purchase.

We will refund you within 14 days of receiving the returned goods, or within 14 days of you providing evidence that you have sent them back, if that is sooner.

For statutory cancellations, we will make refunds in accordance with applicable law.

This generally means that we will refund the price of the goods and the standard delivery charge, subject to the applicable legal requirements.

If you selected a more expensive delivery service, we are generally only required to refund the cost of the least expensive standard delivery option available.

Where applicable, we may wait until we have received the returned goods or evidence that they have been sent back before processing the refund.

We may make a deduction from a refund where the value of the goods has been reduced because they have been handled beyond what is reasonably necessary to establish their nature, characteristics and functioning.

Return Packaging

Please package returned goods securely to prevent damage during transit.

We recommend using a tracked delivery service and retaining your proof of postage until your return has been processed.

Wigley DIY Ltd cannot accept responsibility for unwanted goods that are lost or damaged while being returned to us when the customer has arranged the return.

This does not affect your statutory rights regarding faulty, damaged, incorrect or non-conforming goods.

Contact Us

If you have any questions about delivery or returns, please contact us:

Wigley DIY Ltd
Barracks Road
Sandy Lane Industrial Estate
Stourport-on-Severn
Worcestershire
DY13 9QB

Telephone: 01299 822250
Email: sales@wigleydiy.co.uk

Web Office Opening Hours:
Monday–Friday: 9am–5pm